When we decided it was time to remodel our 18-year-old master bath, we knew we were treading into deep water with the anticipated cost of the project. So to make sure we chose our contractor wisely, we went overboard and interviewed and received quotes from 12 different companies. Some specialized in just bath and kitchen remodels, while others were experienced in whole house renovations and additions. In the end, we both agreed that Phoenix Home Services was at the top of our list. One of the things we really liked about Phoenix is they allowed us to select and purchase all our fixtures and materials. That meant we could shop around with anyone to get exactly what we wanted and often pay considerably less. That also allowed us to stay within our budget, yet get higher-quality materials. I will say that it is very difficult to compare quotes from different contractors, as most want you to buy certain things through them (e.g., faucets, tubs)...they give you an allowance, but you aren't really sure what the quality is until you start shopping around. Plus there seems to be a lot of vague indications as to what your allowances are for things other than the major stuff (So how much are you going to charge me for that new exhaust fan? Toilet? Heated floor?). That is one of the first things that really attracted us to Phoenix. The next was the customer service. We contacted Phoenix and Clint responded within 30 minutes to set up an in-home visit. He was able to come at 8 AM on a Saturday...perfect for us! Clint's a very friendly guy, but he also was attentive and listened to our wants. He asked questions about things we hadn't considered (even though he was the 6th company to come to our house at that point), and gave us some suggestions and ideas to consider. Within 48 hours, he emailed us professional renderings of what our new bathroom would look like. I'll note that some of the others provided renderings, but Clint's were by far the most professional ones we received. Once our decision to go with Phoenix was finalized, we began the process of purchasing our fixtures and the like. Clint even met us at the tile shop to help us with our selections. When everything arrived, the owner of Phoenix, Steve, stopped by our home to confirm that we had everything we needed. Then we set up a start date, the work began, and that's when we realized we had made the right decision. The team of Deyvies and Thomas were assigned to do the work at our home. We couldn't be happier with their professionalism and meticulous work ethic. They were so precise in everything they did. When options were available, they would ask us what we wanted. At times, we would have discussions, bounding ideas off each other as to what may look best. They made sure they knew exactly what we wanted. When someone is in your home for three plus weeks, you get to know them quite well. Deyvies and Thomas were amazing. They took such care of our home throughout the entire project. At the start, they put down protective covers on the floors from the garage door entry into our home all the way up to the third floor where the master bathroom is located. They put up a zipwall in our master bedroom, to protect it from construction dust. At the end of each work day, everything was cleaned up and put neatly away so our home didn't look like a tornado had been through it. We appreciated that. In summary, you never want to have regrets when you spend a lot of money. And this "very particular" couple couldn't be any happier with the communication we had with Phoenix, the meticulous, precise, and responsible work performed by everyone at Phoenix, and, most-importantly, the finished product. We are already discussing next year's project to hire them again!