I am delighted to give Phoenix Home Services a five-star rating for their exceptional work on our home addition. From start to finish, they demonstrated outstanding quality, efficiency, reliability, flexibility, and excellent communication. Not only did they deliver a new living space we absolutely love, but they also completed the project in a remarkably short time and made the entire process as smooth as possible.
Our project involved removing an existing covered deck and replacing it with a 20’ x 17’ four-seasons room. We sought proposals from several companies, and while Phoenix was neither the cheapest nor the most expensive, their numerous positive reviews and our discussions with Clint, one of the company’s co-presidents, made our decision easy. Clint’s expertise was evident from the beginning. He identified issues that other companies missed, such as the incorrect width of the existing roof cross beams according to Fairfax County code. He also offered many inspired design suggestions that set Phoenix apart.
Clint’s detailed written proposal included a comprehensive "Scope of Work," listing every aspect of the project along with materials and quantities. The proposal featured realistic, computer-generated renderings from multiple angles, which proved to be nearly perfect representations of the final product. Clint estimated the project would take 30 to 35 workdays, but the team completed it in just 27 days, even though we added some new features along the way, like a glass block wall, French drains, and vinyl lattice with an access gate.
We are delighted with our new addition. The construction is solid, and Phoenix resolved a long-standing drainage issue. The craftsmanship is impeccable—not even any spattered paint—and the quality of the custom-made windows, skylights, and split AC unit is top-notch. The two-year warranty on craftsmanship and materials also gives us peace of mind.
The work crew, typically consisting of four to six members, was exceptional. They were highly skilled, friendly, polite, and well-organized. They adhered to local regulations by not starting noisy work until 8 a.m., cleaned up daily, and prepared the site for rain in advance. Our neighbors had no complaints and were impressed by the speed of the project and the pleasant demeanor of the crew. I particularly appreciated the crew accommodating all my picky requests, despite the extra effort required.
Communication was another area where Phoenix excelled. Clint and Steve (the other co-president) made frequent site visits to provide oversight and seek our feedback. They also kept us well-informed throughout the project with weekly emails outlining the work plan, and they gave us a timely heads-up in case of any deviations from the schedule. They were both always responsive to our concerns and ideas, and they took the time to discuss every detail thoroughly. If they agreed with our suggestions, they implemented them immediately and ensured their crew was fully briefed.
In summary, our experience with Phoenix Home Services was outstanding, and we would choose them again without hesitation for any future construction or remodeling projects.